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Remote & Smart Hands

Let our engineers maintain your equipment

Let our engineers maintain, configure, test, and reboot your equipment. With Remote & Smart Hands, we manage your servers and equipment while saving you time and resources. Payment is due only after services have been rendered.

Prices

Service
Free instance
Price
Mount or remove equipment
Free instance: 1
Price: ₽400

Per 1U or 1 non-rack unit.
Work is performed according to your work order. The order should include: the equipment’s location in the rack, a diagram of the cable and patch cord configuration, a description of the marking method, and a list of labels.
Price does not include mounting hardware.
Initial mounting: Free.

Report on data center conditions
Free instance: unlimited
Price: free

Information on the physical conditions inside the data center where the server rack is located (temperature range, energy consumption, etc.).

Technical consultation
Free instance: unlimited
Price: free

Our engineers, tech support, or payment department will answer any of your questions regarding our services via ticket system.

Mobile console
Free instance: unlimited
Price: free

A mobile console is provided for directly accessing equipment installed in server rooms. Consoles are provided upon request via ticket system or upon direct request during a physical visit to the data center.

Temporary equipment storage
Free instance: 24 hours per month
Price: ₽25,000

Store 1 unit of equipment or spare parts in our storage facility.

Locker rental
Free instance: 24 hours per month
Price:

Long-term storage for equipment and spare parts in a locker (20×16×16 cm). Larger lockers may be provided depending on availability.

KVM over IP (remote access)
Free instance: 10 hours per month
Price: ₽100 per 4 hours

Remotely access servers via KVM over IP. A permanent KVM over IP connection may be provided for an additional fee.

Cleaning of optic ports and fiber-optic connectors
Free instance: 2
Price: ₽400

Clean optic connection points (cross-connect ports, active ports, optic patch cord connectors) with special equipment. Performed upon request via ticket system.

Visual inspection of equipment
Free instance: 10
Price: ₽100

Performed upon request via ticket system. Results are provided in a report.

Power cycling (reboot)
Free instance: 30
Price: ₽100

Service includes a soft or hard reboot, a POST data report (upon request), and/or halting the boot sequence at the BIOS stage (upon request).

On-demand system startup or shutdown
Free instance: 5
Price: ₽100

Systems are shut down as per client instructions (given at time of delivery). If no shutdown method has been specified, our system engineers will proceed with the most appropriate method they see fit.

Equipment and cable labelling
Free instance: 5
Price: ₽100

Network equipment is marked with a printed label. Label contents are specified in the request.

Power cord replacement
Free instance: 1
Price: ₽200

Replace or connect a new power cord for one rack. Cords may be provided by the client or ordered for an additional fee.

Transceiver installation and replacement
Free instance: 2
Price: ₽100

Install or replace transceivers. Transceivers must be provided by the client in advance.

Mount or remove optical cross connects
Free instance: 2
Price: ₽400

Mount or remove optical cross connects in one rack. Labels and ports must be specified in the request. Price does not include optical cables.

Mount or remove copper cross connects
Free instance: 2
Price: ₽400

Mount or remove copper cross connects in one rack. Labels and ports must be specified in the request. Price does not include copper cables.

Swap optical/copper cross connects
Free instance: 5
Price: ₽200

Reconnect one optical or copper cross connect to a new port or equipment in the rack. Information about the equipment must be provided in the request. All equipment must be located in the same rack and cables must be long enough to perform the swap.

Parts replacement (no dismantling)
Free instance: -
Price: ₽400

Replace equipment parts without directly removing or dismantling the equipment. Replacement parts must be provided in advance. The time work is to be performed is agreed upon on a case-by-case basis.

Delivery for repairs
Free instance: -
Price: ₽1,600

Includes the preparation of shipping documents and RMA and shipping faulty equipment for repairs. In order to prepare shipping documents and RMA, you must provide a detailed description of the malfunction, the equipment vendor, and warranty number (if applicable) via ticket system. Price does not include cost of delivery (by courier or shipping company).

Inventory of installed equipment
Free instance: -
Price: ₽400

The given cost is for 1 rack. Includes gathering, cataloging, and providing information on all physical devices and connections in a rack.

Rack preparation
Free instance: -
Price: ₽6,400

Specified in work order and can be subsequently modified. Initial changes to the rack are performed free of charge. All future changes to the internal configuration are performed for pay and as per the submitted work order.

Replacement of cabinet handles and locks
Free instance: -
Price: per request

1 unit. Replace standard cabinet locks with client-provided locks. Once replaced, one set of keys will be given to the client, a second will be kept in a locker at the security office in the data center. This key may be used during physical visits to the server room.

Rental of storage device with pre-installed software
Free instance: -
Price: ₽200

An external storage device (flash drive, external USB drive, optical drive) may be prepared with free-distribution software and rented. Requests must contain a download link to the necessary software. Storage devices may be used for a maximum of 12 hours, starting the moment the storage device is given to the client.

Parts replacement (dismantling required)
Free instance: -
Price: ₽1,600

Replace an internal component of a device in a server rack. Replacement parts must be provided in advance. Payment is due for each installed component.

Operating system installation and setup
Free instance: -
Price: ₽1,600

Install the operating system of your choice on equipment in a rack. An operating system may be reinstalled upon request. The time work is to be performed is agreed upon on a case-by-case basis. Price does not include OS license.

Parts testing
Free instance: -
Price: per request

Parts are tested on our stand. Payment is due for each component tested.

Console work, per client’s instruction
Free instance: -
Price: -

Perform work on your equipment that requires authorization, as well as reconfigure BIOS, EFI, IPMI, ILO, RAID, and HBA utilities. The time work is to be performed is agreed upon on a case-by-case basis. Payment is due for each hour of work performed.

Firmware flash
Free instance: -
Price: -

The firmware of a component is either replaced or updated. A download link must be included in the request. The time work is to be performed is agreed upon on a case-by-case basis. Payment is due for each component flashed.

Assembly and testing of equipment (1 unit)
Free instance: -
Price: per request

Client must provide parts and work order for assembly.

Document preparation for registering a communications node
Free instance: -
Price: per request

Our engineering department prepares documents to register a communication node. An estimate of the time needed to prepare the documentation and the cost of the packet may be provided by sending a request via ticket system. To order this service, the full list of necessary documents must be provided. Maximum time required - 10 business days after the document list has been approved. Price does not include document submission, only preparation. Service is only available to clients renting server racks.

Technical support for outside clients (tech support outsourcing)
Free instance: -
Price: per request

All prices include 18% VAT

Additional Materials

Service
Price
Provision and installation of М6-16 mm mounting kits (bolt-washer-nut), 1 kit
Price: ₽30
UTP patch cord, Cat. 5, up to 1.5 m.
Price: ₽100
UTP patch cord, Cat. 5, up to 3 m.
Price: ₽150
UTP patch cord, Cat. 5, over 3 m., per 1 m.
Price: ₽150
Cable, single-mode fiber optic duplex, up to 3 m.
Price: ₽1,500
Power cord, C13-Schuko, up to 1.8 m.
Price: ₽300
Power cord, С13-С14, up to 1.8 m.
Price: ₽300
Power cord, С19-С20, up to 1.8 m.
Price: ₽500
Fiber-optic adapter
Price: ₽1,300
Other materials
Price: per request

All prices include 18% VAT